Data Protection

The protection of your personal data is of great importance to us. Below, we explain what data is collected when you visit this website, for what purpose it is processed, and what rights you have as a data subject.

1. Data controller

Practice owner
Dr Falko Bengen, MD
Calle Viñatea 36
38290 Llano del Moro
Tenerife · Spain

Telephone:
+34 699 98 00 25

Email:
info@terapia-neural-tenerife.es

2. Hosting

This website is hosted by Hostinger.

When you visit the website, technical information is automatically processed, such as:

• IP address
• Date and time
• Browser type
• Operating system
• Pages visited
• Referrer URL

This data is used solely to ensure the secure provision of the website.

3. Contact form

If you contact us via the contact form, only the data you enter will be processed.

This applies in particular to:

• Name (if provided)
• Email address
• Telephone number (optional)
• Content of your message

The data is processed solely for the purpose of dealing with your enquiry.

4. Contact by email or telephone

If you contact us by email or telephone, we will use your details solely to deal with your enquiry.

5. Contact via WhatsApp

The WhatsApp Ireland Limited service is used for communication via WhatsApp.

Please note that when using WhatsApp, personal data (e.g. telephone number and the content of communications) may be transferred to WhatsApp or the Meta Group and processed there.

If you do not wish this to happen, please contact us by email or telephone.

6. Cookies

This website uses technically necessary cookies.

In addition, analytics and marketing cookies are set only with your express consent.

7. Cookie consent

We use the Complianz cookie consent tool to manage your consents.

You may change or withdraw your consent at any time.

8. Google Analytics

This website uses Google Analytics only with your prior consent.

Google Analytics is used for the statistical analysis of how our website is used.

Your IP address may be processed in the course of this. Where possible, the IP address is truncated (IP anonymisation).

Consent is given via the cookie banner.

9. Meta Pixel

With your consent, we use the Meta Pixel.

This enables us to track how visitors use our website after clicking on a Facebook or Instagram advert.

Processing takes place solely on the basis of your consent.

10. Data security

This website uses SSL/TLS encryption.

This protects all data transmitted.

11. Retention period

Personal data is stored only for as long as is necessary to process your enquiry or to comply with statutory retention obligations.

12. Your rights

You have the right to:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent with effect for the future
• Lodging a complaint with a competent data protection supervisory authority

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy in the event of changes to legal requirements or technical developments.